When “Stuff” Happens, We’re Here to Help!

When “Stuff” Happens, We’re Here to Help!

Harvey Building Products has manufactured high quality, attractive, energy-efficient windows and patio doors for over 50 years, and our manufacturing associates take pride in producing a quality product.

On occasion, there may be a component of your window or door that requires servicing; should the need arise, Harvey provides a dedicated field service department to assist with product issues.

While some replacement parts can be ordered on our website, sometimes a visit from a technician is required. Service appointments can be scheduled online or by telephone at 1-800-822-0437. When you speak with Field Service, they will need the following information (located on your unit’s warranty label): Product Type, Date Manufactured, Order Number, and License Number.

Our field service technicians are also available to answer technical, installation and warranty questions, as well as help you order replacement parts. If you need assistance with Harvey, Andersen, or Therma-Tru products, rest assured that we’re ready when and if you need us. Field service can also be reached via email at mfgcustomerservice@harveybp.com and will respond as quickly as possible to provide the answers you’re looking for.

Week in and week out, our field service department is busy assisting homeowners with their window and door needs, and we’re proud to share this recent Facebook post from a satisfied customer:

“I just wanted to share some great customer service that I got from Harvey Building Products. I have vinyl double hung windows…some upstairs that were installed about 10 years ago…and some downstairs…installed about 3 years ago. While taking the (upstairs) screens out for cleaning, a couple of the plastic slide bolts broke, and I noticed that some of the little plastic boomerang locks were missing. I called Harvey Field Services, and spoke to Gene. He sent me replacement (parts) for all of the existing upstairs windows under warranty, and they even arrived the very next day! So not only did they improve their design with the newer windows, but they also took care of me very quickly with free replacement parts for the older windows!”

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