FAQ - Easy Care Tips

• Operating Double Hung Windows
• A Note About Casement Windows
• Cleaning Vinyl Products
• Cleaning Glass Products
• Finishing Harvey Majesty Wood Windows

---

Operating Double Hung Windows

1. Raise the lower window sash approximately 4 to 6 inches above the sill before tilting in. Failure to do so may result in damage to the tilt mechanism.
2. Retract the window sash release latches on the top of the sash and gently tilt the window sash toward you until it rests on the sill.
3. Lower the top window sash to approximately 8 to 10 inches above the sill. Retract the latches until it rests on the lower sash.
4. After cleaning, simply return the window sashes to their original positions. The latches will automatically lock the window sash in place. (For best results, we recommend only glass cleaner when cleaning the glass surface of the window.)

A Note About Single Hung Windows
If you have the Harvey Slimline Vinyl Single Hung Window, the top sash will be stationary.

A Note About Casement Windows
For Vinyl or Majesty Wood Casement Windows, cleaning and lubricating the hinges at least twice a year with a light oil is recommended.

Cleaning Vinyl Products Airborne dirt, dust, smoke, salt spray, etc. can usually be removed by using a mild detergent and warm water solution with a soft rag or brush. Grease, oil, or other industrial solids that have built up for some time, may require stronger solutions such as Mr. Clean, Soft Scrub, isopropyl alcohol (denatured or rubbing alcohol), or lacquer thinner.

Other cleaning agents that work well:

• Mineral Spirits
• Naphtha Solvents
• Lanolin Cleaners

CAUTION: The use of sandpaper, razor blades, steel wool, or emery paper will leave fine scratches on the vinyl surface and could be damaging. To avoid damage to the vinyl, sample test an inconspicuous area with the cleaning solution and method of your choice.

Cleaning Glass Products
If glass residue is still evident after using glass cleaner, apply mild soap, mild detergent, mineral spirits, or naphtha solvents to glass by either spraying or using a clean, grit-free cloth or sponge. Rinse the glass surface immediately with clean water, removing the cleaning solution from the glass surface. Using a squeegee or clean, lint-free dry cloth, remove the water from the glass surface.

CAUTION: When using solvents, be careful not to damage glazing or insulating unit seals by overgenerous application of solvent. In addition, comply with solvent manufacturer's directions on label for toxicity, handling, and flammability warnings.

Finishing Harvey Majesty Wood Windows
Majesty Wood Windows must be finished with stain, polyurethane, or paint within 48 hours of installation*.

Staining:

• Apply one to two coats of stain (wiping the sash after each application).
• Apply two coats of polyurethane and sand with fine steel wool after drying.

Painting:

• Apply one coat of primer.
• Apply one to two coats of paint.

* Warranty: All exposed wood must be properly sealed within 48 hours upon installation. Harvey will not be responsible for water staining, discoloration, etc. resulting from condensation or moisture that takes place before units are finished on the interior. Please refer to the actual warranty for Exclusions and Limitations.