FAQ - Homeowners

First, find the warranty label on your window or door product. Can’t find the warranty label? Email us.

If you need to replace the pivot bar, visit our web page for instructions. If you need other replacement parts, please call Field Service at 1-800-822-0437, fill out our Customer Service form or email us. Please be prepared to provide us with the following product information:

  • Order Number
  • Product Type
  • Date the Product was Installed
  • Description of the Defect

To see the current list of job openings at Harvey Building Products, click here.

We appreciate your feedback. Please visit our Customer Service page with issues or suggestions.

Warranties and product service for other products distributed and sold by Harvey Building Products must be claimed through the vendor of that product. Please visit the vendor’s website for specific information.

Please visit our Warranty Information page and look for your product.

You can find local Harvey contractors through HBP ProZone. Our contractor referral program helps connect homeowners with professional contractors in their area who have experience installing Harvey products.

Currently we service all of the New England states, and portions of New York, Pennsylvania, New Jersey, Delaware and Maryland. We are unable to distribute products to other areas at this time. To see a list of our showrooms to browse Harvey products in real-life settings, click here.

If you’re having trouble with your Harvey window or door, please visit our Customer Service page.

All of the products at Harvey are available exclusively through contractors. Therefore any and all pricing must be supplied from the contractor. If you do not have a contractor, we’ll be happy to provide a list for you through our HBP ProZone, our contractor referral program.

Thermal deflection is a rare, natural phenomenon that can occur when sunlight reflects off of a surface with enough heat to distort siding or other materials. The damage can be to one’s own residence, or to a nearby home.

How does it happen?

A combination of various factors needs to be in place for the thermal deflection phenomenon to occur, including some or all of the following:

  • Certain times of year and sunlight angles
  • Close proximity of home exterior walls
  • Structure design
  • Surfaces such as window glass, roof shingles, asphalt or swimming pools that could reflect sunlight
  • Heat radiating from nearby surfaces such as driveways, air conditioning compressors and barbeque grills
  • Lack of trees and shrubs, fences and cloud cover to divert sunlight

Are the products involved in thermal deflection defective or were they improperly installed?

No, a thermal deflection incident does not necessarily indicate that product performance or installation were improper. The natural phenomenon instead indicates the presence of some or all of the above factors.

What can I do to avoid, or stop, thermal deflection?

Unfortunately, it is difficult or even impossible to predict if thermal deflection is going to occur in any particular situation. Nevertheless, to minimize your risk you can:

  • Use full screens in your windows
  • Use trees and shrubs to block or diffuse the sun’s rays

What do I do if it happens?

The homeowner should contact their insurance company, and see if it is covered by their policy.

For more detail, you can refer to the study sponsored by the U.S. government and conducted by Ernest Orlando Lawrence Berkeley National Laboratory or the research by Cardinal IG (glass manufacturer).

Harvey Product Showrooms feature homes clad with a variety of exterior building products distributed through professional contractors. The homes highlight Harvey windows and doors in an assortment of styles with various grid patterns. Many other brand-name building products are featured including siding, roofing, decking, railing and flooring. Our siding and roofing displays include many different samples, allowing you to check out styles, colors and textures first-hand. Visit our showroom page to find the nearest Harvey showroom.

Storm windows, window films and interior doors are not eligible for ENERGY STAR® at this time.

Airborne dirt, dust, smoke, salt spray, etc. can usually be removed by using a mild detergent and warm water solution with a soft rag or brush. Visit our Support Center for more information about caring for your Harvey windows.

Majesty wood windows must be finished with stain, polyurethane, or paint within 48 hours of installation.*


  • Apply one to two coats of stain (wiping the sash after each application).
  • Apply two coats of polyurethane and sand with fine steel wool after drying.


  • Apply one coat of primer.
  • Apply one to two coats of paint.

*NOTE: All exposed wood must be properly sealed within 48 hours upon installation. Harvey will not be responsible for water staining, discoloration, etc. resulting from condensation or moisture that takes place before units are finished on the interior.

Please refer to the Harvey Majesty wood window warranty for exclusions and limitations.

Please visit our Support Center for videos about operating, caring for, and cleaning of Harvey windows.

You cannot rest the air conditioner directly on the vinyl sill. We suggest you put a 2 x 4 into the sill track that measures 1″ or 2″ higher than the sill so the air conditioner can rest on it or ask your contractor to use our A/C Sill Adaptor. Perfectly suited for A/C installations.

Please visit our Support Center for videos about operating, caring for, and cleaning of Harvey windows.

There are a few reasons why your sash may not operate correctly. Please visit our Support Center for videos about operating, caring for, and cleaning of Harvey windows.

There are a few reasons why your window may not tilt in or close completely. Please visit our Support Center for videos about operating, caring for, and cleaning of Harvey windows.

To determine which type of vinyl windows are in your home, you must locate the warranty label on your window. Please refer to our Warranty Information page.

Please visit our Support Center for information on how operate and maintain your Harvey windows.

Windows serve as visible areas for moisture to condense to warn you that there is too much moisture in the air inside your house. To learn more about what causes condensation on windows refer to our Condensation Causes and Cures page.

If you have a question we haven’t answered here, please visit our Customer Service page and submit your information.