Do you have Harvey products in your home? Maybe you renovated a fixer-upper, added additional living space, or just needed help with a product issue from our Field Service department. If Harvey has played a role in improving your home, we’d love you to tell us about your experience and leave a review for Harvey Building Products.
Awesome customer service!! Very helpful and willing to help you.
Today quality customer service is a rarity, but that is exactly what you find when dealing with Zack Tanner. I have a large apartment complex and one of my sliding patio door locks would not open. This was an urgent situation due to the fact that it was on the third floor and an essential egress for the tenant but also because she had a child with a serious special-need who needed access to the porch on a regular basis. Zack understood the situation, expedited the repair, sent Jeff (an outstanding tech) and followed up on the progress and completion of the job. Zack is an exceptional person to work with and I would highly recommend him in any capacity.
Harvey really stands behind their products. Their customer service is excellent, some of the best I have ever experienced. Amanda, in particular, did a great job in following up and making sure I received the correct replacement parts and was always very quick to respond and pleasant to work with.
I have a few different brands of replacement windows in my home. My Harvey’s are my favorite for the ease of washing…easiest by far to drop in, lift, etc. Well, that’s why they were my favorite until recently, while washing my 18-year-old Harvey window, something went boiinngg! Oh no, I thought, my window broke. Ugh!
I called Harvey and was unable to explain exactly what went wrong because I don’t speak “window”! But the kindest man spent 20 minutes on the phone with me talking me through removing the window (the “sash” for those in the know) and identifying the problem.
…the young gentleman I spoke to was outstanding. He guided me to the warranty information, knew what part I needed and sent them out that day. I received them the next day. Great customer service makes me glade we went with Harvey Windows.