FAQ's for Homeowners and Professionals


Harvey products are available through professional building contractors. We believe that to get the best result from our quality products, they should be installed by a trained professional – a Harvey Pro.

Home renovation projects can be a daunting task and working with a contractor should not be; find out how window installation works to boost your confidence.


You’ll get access to consumer referrals, powerful marketing tools, and fast online ordering tools. Harvey Pro’s can:

  • Connect with homeowners
  • Get training in Harvey products
  • Order materials online
  • Get powerful marketing tools

Become a Harvey Pro

Thermal deflection is a rare, natural phenomenon that can occur when sunlight reflects off of a surface with enough heat to distort siding or other materials. The damage can be to one’s own residence, or to a nearby home.

How does it happen?

A combination of various factors needs to be in place for the thermal deflection phenomenon to occur, including some or all of the following:

  • Certain times of year and sunlight angles
  • Close proximity of home exterior walls
  • Structure design
  • Surfaces such as window glass, roof shingles, asphalt or swimming pools that could reflect sunlight
  • Heat radiating from nearby surfaces such as driveways, air conditioning compressors and barbeque grills
  • Lack of trees and shrubs, fences and cloud cover to divert sunlight

Are the products involved in thermal deflection defective or were they improperly installed?

No, a thermal deflection incident does not necessarily indicate that product performance or installation were improper. The natural phenomenon instead indicates the presence of some or all of the above factors.

What can I do to avoid, or stop, thermal deflection?

Unfortunately, it is difficult or even impossible to predict if thermal deflection is going to occur in any particular situation. Nevertheless, to minimize your risk you can:

  • Use full screens in your windows
  • Use trees and shrubs to block or diffuse the sun’s rays

What do I do if it happens?

The homeowner should contact their insurance company, and see if it is covered by their policy.

For more detail, you can refer to the study sponsored by the U.S. government and conducted by Ernest Orlando Lawrence Berkeley National Laboratory or the research by Cardinal IG (glass manufacturer).

Blinds Between Glass stay dust-free, are safe for children and pets, and are easy to care for and operate. These videos show you how to care for your Blinds Between Glass and how to use them for optimal convenience and enjoyment.

  • Blinds Between Glass raise and lower with the use of magnets inside the glass and on the external operator. Occasionally, the operator can come loose from the internal magnets, causing the blind to not operate properly.
  • Although Blinds Between Glass never require dusting, the glass itself must be kept clean to ensure easy operation. If operating your blind is taking more force than usual, you might need to clean the glass.
  • If your Blinds Between Glass have been in a raised position for a long time, the blinds might now lower properly when first lowered. “Exercising” the blinds will correct this issue.
  • Occasionally when operating Blinds Between Glass, the blind might become out-of-level, with one side of the blind being higher than the other.
Watch Helpful Care and Use Videos

Virtually every window that Harvey manufactures either meets or exceeds the most recent ENERGY STAR® requirements. Harvey offers different glazing options to help meet your energy savings requirements and budget. Ask your Harvey sales representative about a particular window and its qualifications for meeting ENERGY STAR requirements.

Harvey customers can log into their secure account to access our resource center for measuring and installation guides, or refer to the measuring instructions listed in the Harvey product catalog.

Harvey has created a state-of-the-art, online e-Catalog that makes ordering building products easy and on your own schedule. Harvey e-Catalog is available to our customers 24 hours a day, 7 days a week via our secure customer website.

Yes! Whether you’re picking up or getting a delivery, our network of warehouses, delivery trucks and highly-experienced staff are here to get you the quality, brand name building products you need. Stop by or call your local branch, and someone will take your order and set up a delivery date.

The Marketing Shop is available to registered Harvey customers 24/7 and includes:

  • Customizable co-branded postcards and brochures to send to homeowners
  • Mailing lists based upon homeowner demographics and the area(s) where you want to target customers
  • Harvey job signs, business cards, and apparel
  • Flyers to help you capitalize on Harvey promotions

Visit the Marketing Shop and start shopping today!

Each year, hundreds of qualified Harvey building and remodeling professionals travel around the world through our Home Remodeling Conference Program. Harvey contractors who qualify can take advantage of our first-class trips, which always meet the high expectations of our valued customers.

Email us at trips@harveybp.com for more details.

Harvey provides a centralized field service department to assist with product issues if the need arises. Field service also provides customer service staff to answer technical, installation and warranty questions, as well as the ordering of any necessary replacement parts. Our experts are trained to support Harvey, Andersen, and Therma-Tru products sold by Harvey, and are ready to help when and if you need them. Call them at 1-800-822-0437 or email them at mfgcustomerservice@harveybp.com.

For a full list of product promotions offered throughout the year by our vendor partners, please visit your local branch or log onto the customer secure site.

Throughout the year, Harvey Building Products holds special events and promotions for our customers. We also hold product demonstrations, installation clinics and seminars, all designed to help you learn new techniques to assist you in promoting your business using the latest marketing strategies.

Visit our Events page and check our calendar for upcoming programs and contractor-exclusive events.


With a Harvey secure web account you can access valuable tools:

  • Contractor exclusive promotions and events
  • e-Catalog, our 24/7 online ordering system; order and schedule pick-up or delivery at your local Harvey branch
  • Customizable marketing materials through the Marketing Shop
  • Account/order status and invoice history
  • Applications for our ProZone contractor referral program or status of your referrals
  • Sign up for eNews; choose to receive our newsletter, invoices and/or order notifications via email

Visit our For Pros website to sign up for an account.

Yes! HBP ProBucks is our way of saying “thank you” to our repeat customers. The program is simple: the more you buy at Harvey, the more you save. Call or visit your local branch to learn more and to sign up.

Minimum sales criteria must be met in order to be approved for the program. To learn more, log into the secure site. If you do not have secure site access, choose Customer Login and request access today.

First, find the warranty label on your window or door product. Can’t find the warranty label? Email us.

If you need to replace the pivot bar, visit our web page for instructions. If you need other replacement parts, please call Field Service at 1-800-822-0437, fill out our Customer Service form or email us. Please be prepared to provide us with the following product information:

  • Order Number
  • Product Type
  • Date the Product was Installed
  • Description of the Defect

To see the current list of job openings at Harvey Building Products, click here.

We appreciate your feedback. Please visit our Customer Service page with issues or suggestions.

To see the current list of job openings at Harvey Building Products, click here.

We appreciate your feedback. Please visit our Customer Service page with issues or suggestions.

Warranties and product service for other products distributed and sold by Harvey Building Products must be claimed through the vendor of that product. Please visit the vendor’s website for specific information.

Please visit our Warranty Information page and look for your product.

You can find local Harvey contractors through HBP ProZone. Our contractor referral program helps connect homeowners with professional contractors in their area who have experience installing Harvey products.

Currently we service all of the New England states, and portions of New York, Pennsylvania, New Jersey, Delaware and Maryland. We are unable to distribute products to other areas at this time. To see a list of our showrooms to browse Harvey products in real-life settings, click here.

If you’re having trouble with your Harvey window or door, please visit our Customer Service page.

Harvey Product Showrooms feature homes clad with a variety of exterior building products distributed through professional contractors. The homes highlight Harvey windows and doors in an assortment of styles with various grid patterns. Many other brand-name building products are featured including siding, roofing, decking, railing and flooring. Our siding and roofing displays include many different samples, allowing you to check out styles, colors and textures first-hand. Visit our showroom page to find the nearest Harvey showroom.

Storm windows, window films and interior doors are not eligible for ENERGY STAR® at this time.

Cleaning the Glass

A simple soap solution with clean water and mild detergent, or a standard commercial household glass cleaning product, should be applied to a grit free cloth or sponge to gently clean glass surfaces. It is recommended to remove any excess cleaning solution with clean water, and use a squeegee or lint free dry cloth to remove any excess water from the glass.


  • Do not use rust removal products, abrasive cleaning agents with cerium oxide (such as Soft Scrub®), razor blades, sandpaper, or other sharp instruments on glass surfaces.
  • If using a squeegee, be sure it is free of any debris which could scratch the glass surface during use.
  • Be careful not to damage glazing or insulating unit seals by overgenerous application of cleaners.
  • If using standard glass cleaning products, be sure to follow manufacturer’s directions on label for proper handling and warnings.

Cleaning the Wood or Vinyl Frame

We suggest the same cleaning methods above to clean the wood or vinyl frame of your windows. However, if you decide to use other products please consider the following warnings.


  • If any cleaner or solvent is used on the vinyl or wood frame around the glass, care should be taken to avoid overspray onto the glass. If overspray does occur, it should be wiped off immediately.
  • The use of sandpaper, razor blades, steel wool, emery paper, or products with cerium oxide will leave fine scratches on the vinyl or wood surface and could be damaging. To avoid damage, sample test an inconspicuous area of the frame with the cleaning solution and method of your choice.
  • Be sure to follow manufacturer’s directions on label for proper handling and warnings for any products you use.

Majesty wood windows must be finished with stain, polyurethane, or paint within 48 hours of installation.*


  • Apply one to two coats of stain (wiping the sash after each application).
  • Apply two coats of polyurethane and sand with fine steel wool after drying.


  • Apply one coat of primer.
  • Apply one to two coats of paint.

*NOTE: All exposed wood must be properly sealed within 48 hours upon installation. Harvey will not be responsible for water staining, discoloration, etc. resulting from condensation or moisture that takes place before units are finished on the interior.

Please refer to the Harvey Majesty wood window warranty for exclusions and limitations.

Please visit our Support Center for videos about operating, caring for, and cleaning of Harvey windows.

You cannot rest the air conditioner directly on the vinyl sill. We suggest you put a 2 x 4 into the sill track that measures 1″ or 2″ higher than the sill so the air conditioner can rest on it or ask your contractor to use our A/C Sill Adaptor. Perfectly suited for A/C installations.

To learn how easy it is to replace your pivot bar please watch our How To video, “How to Replace the Pivot Bar on Your Harvey Double Hung Window” on our YouTube channel.

To order the proper part for this replacement please visit our Support Center.

There are a few reasons why your sash may not operate correctly. Please visit our Support Center for videos about operating, caring for, and cleaning of Harvey windows.

There are a few reasons why your window may not tilt in or close completely. Please visit our Support Center for videos about operating, caring for, and cleaning of Harvey windows.

To determine which type of vinyl windows are in your home, you must locate the warranty label on your window. Please refer to our Warranty Information page.

Caring for your Harvey windows is one way to ensure that they remain easy to operate and last for a lifetime. Read through our Harvey window care and cleaning instructions or watch our videos.

Windows serve as visible areas for moisture to condense to warn you that there is too much moisture in the air inside your house. To learn more about what causes condensation on windows refer to our Condensation Causes and Cures page.

If you have a question we haven’t answered here, please visit our Customer Service page and submit your information.

If you have a question we haven’t answered here, please visit our Customer Service page and submit your information.