Thermal deflection is a rare, natural phenomenon that can occur when sunlight reflects off of a surface with enough heat to distort siding or other materials. The damage can be to one’s own residence, or to a nearby home.
A combination of various factors needs to be in place for the thermal deflection phenomenon to occur, including some or all of the following:
No, a thermal deflection incident does not necessarily indicate that product performance or installation were improper. The natural phenomenon instead indicates the presence of some or all of the above factors.
Unfortunately, it is difficult or even impossible to predict if thermal deflection is going to occur in any particular situation. Nevertheless, to minimize your risk you can:
The homeowner should contact their insurance company, and see if it is covered by their policy.
For more detail, you can refer to the study sponsored by the U.S. government and conducted by Ernest Orlando Lawrence Berkeley National Laboratory or the research by Cardinal IG (glass manufacturer).
Blinds Between Glass stay dust-free, are safe for children and pets, and are easy to care for and operate. These videos show you how to care for your Blinds Between Glass and how to use them for optimal convenience and enjoyment.
If you need to replace the pivot bar, visit our web page for instructions. If you need other replacement parts, please call Field Service at 1-800-822-0437, fill out our Customer Service form or email us. Please be prepared to provide us with the following product information:
To see the current list of job openings at Harvey Building Products, click here.
We appreciate your feedback. Please visit our Customer Service page with issues or suggestions.
Warranties and product service for other products distributed and sold by Harvey Building Products must be claimed through the vendor of that product. Please visit the vendor’s website for specific information.
Please visit our Warranty Information page and look for your product.
If you’re having trouble with your Harvey window or door, please visit our Customer Service page.
Storm windows, window films and interior doors are not eligible for ENERGY STAR® at this time.
A simple soap solution with clean water and mild detergent, or a standard commercial household glass cleaning product, should be applied to a grit free cloth or sponge to gently clean glass surfaces. It is recommended to remove any excess cleaning solution with clean water, and use a squeegee or lint free dry cloth to remove any excess water from the glass.
We suggest the same cleaning methods above to clean the wood or vinyl frame of your windows. However, if you decide to use other products please consider the following warnings.
Majesty wood windows must be finished with stain, polyurethane, or paint within 48 hours of installation.*
*NOTE: All exposed wood must be properly sealed within 48 hours upon installation. Harvey will not be responsible for water staining, discoloration, etc. resulting from condensation or moisture that takes place before units are finished on the interior.
Please refer to the Harvey Majesty wood window warranty for exclusions and limitations.
Please visit our Support Center for videos about operating, caring for, and cleaning of Harvey windows.
You cannot rest the air conditioner directly on the vinyl sill. We suggest you put a 2 x 4 into the sill track that measures 1″ or 2″ higher than the sill so the air conditioner can rest on it or ask your contractor to use our A/C Sill Adaptor. Perfectly suited for A/C installations.
To learn how easy it is to replace your pivot bar please watch our How To video, “How to Replace the Pivot Bar on Your Harvey Double Hung Window” on our YouTube channel.
To order the proper part for this replacement please visit our Support Center.
There are a few reasons why your sash may not operate correctly. Please visit our Support Center for videos about operating, caring for, and cleaning of Harvey windows.
There are a few reasons why your window may not tilt in or close completely. Please visit our Support Center for videos about operating, caring for, and cleaning of Harvey windows.
To determine which type of vinyl windows are in your home, you must locate the warranty label on your window. Please refer to our Warranty Information page.
Windows serve as visible areas for moisture to condense to warn you that there is too much moisture in the air inside your house. To learn more about what causes condensation on windows refer to our Condensation Causes and Cures page.
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If you have a question we haven’t answered here, please visit our Customer Service page and submit your information.