FAQ for professionals

When replacing a window into an existing frame that is not perfectly square, “on the fly” adjustments are often needed to ensure a good installation that guards against air and water infiltration while also keeping the window easy-to-operate. That’s why Harvey windows include several built-in features and tools to assist in the perfect installation. 

Rolling windows come with the built-in feature of removable rollers, that when placed correctly can help level the sash to the frame.

How do you replace these wheels if they become defective or inoperative?

Replace Your Rolling Window Wheels

When replacing a window into an existing frame that is not perfectly square, “on the fly” adjustments are often needed to ensure a good installation that guards against air and water infiltration while also keeping the window easy-to-operate. That’s why Harvey windows include several built-in features and tools to assist in the perfect installation.

Casement windows come with an adjustable hinge assembly, which, when using a Harvey casement wrench, allows you to pull the top, bottom or both areas of the sash toward or away from the frame. Casement wrenches can be ordered by emailing Customer Service.

Get a Wrench

When replacing a window into an existing frame that is not perfectly square, “on the fly” adjustments are often needed to ensure a good installation that guards against air and water infiltration while also keeping the window easy-to-operate. That’s why Harvey windows include several built-in features and tools to assist in the perfect installation. 

Double hung windows come with jamb adjustments on the inside center of each jamb. These can be adjusted in or out as needed to make sure the sash reveals remain consistent.

Virtually every window that Harvey manufactures either meets or exceeds the most recent ENERGY STAR® requirements. Harvey offers different glazing options to help meet your energy savings requirements and budget. Ask your Harvey sales representative about a particular window and its qualifications for meeting ENERGY STAR requirements.

Harvey customers can log into their secure account to access our resource center for measuring and installation guides, or refer to the measuring instructions listed in the Harvey product catalog.

Harvey provides a centralized field service department to assist with product issues if the need arises. Field service also provides customer service staff to answer technical, installation and warranty questions, as well as the ordering of any necessary replacement parts. Our experts are trained to support Harvey and Therma-Tru products sold by Harvey, and are ready to help when and if you need them. Call them at 1-800-822-0437 or email them at mfgcustomerservice@harveybp.com.

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