CLEANING THE GLASS
A simple soap solution with clean water and mild detergent, or a standard commercial household glass cleaning product, should be applied to a grit free cloth or sponge to gently clean glass surfaces. It is recommended to remove any excess cleaning solution with clean water, and use a squeegee or lint free dry cloth to remove any excess water from the glass.
CLEANING THE WOOD OR VINYL FRAME
We suggest the same cleaning methods above to clean the wood or vinyl frame of your windows. However, if you decide to use other products please consider the following warnings.
Majesty wood windows must be finished with stain, polyurethane, or paint within 48 hours of installation*.
* Warranty: All exposed wood must be properly sealed within 48 hours upon installation. Harvey will not be responsible for water staining, discoloration, etc. resulting from condensation or moisture that takes place before units are finished on the interior.
There are a few reasons why your window may not close completely or if your sash doesn’t operate correctly. Please check your window for the following.
If you have checked your window for all of the above circumstances and it still does not close or operate correctly, please contact us. Please be prepared to provide us with the following product information that can be found on your warranty label:
In some cases, moist air can fill the space between the panes of glass when the seals along the outer perimeter of glass fail. This is called “seal failure”. Seal failures allow moisture to penetrate into the space between the panes of glass making your insulated unit appear cloudy or fogged. If there is moisture on your window glass that can be wiped away, that is condensation and not a seal failure.
Depending on your product and its related warranty, Harvey provides coverage to the original purchaser for the repair or replacement of failed insulating glass units for the specific duration outlined in the product warranty. If you do not have the original warranty document from your installer, you can find it on our warranty information page.
To provide you with the most timely solution, we ask that you first contact your contractor who did the installation. Explain or describe the problem to them, and they can arrange for an inspection to determine responsibility and order any replacement insulating glass units that may be needed.
If after a reasonable time, you have not had an inspection or your problem resolved, please contact us. In order for us to expedite your claim, please provide us with the following product information:
The product information can be found on your unit’s warranty label.
NOTICE: Your replacement Harvey Building Products double hung sash may have been supplied to you with either no locking hardware or locking hardware that is newer and visually different from that supplied with the original window. If so, it will be necessary to remove the locking hardware from the original sash and install it on the new replacement sash. Below are the general steps for this simple procedure.
IMPORTANT: To avoid damaging the screws or the windows, use only a hand screwdriver for removing and installing all screws. Do not over tighten screws.
KEEPER installation on replacement top sash:
Line up the holes of the KEEPER with the pre-drilled holes in the replacement top sash. Be certain to orient the KEEPER so that the catch tab is facing away from the glass as shown in the picture. Slip a piece of paper between the back of the KEEPER and the glass to protect the glass of the new sash from damage, and secure the KEEPER with the screws removed in Step 2. Do NOT over tighten the screws. (Remove the paper when both screws are fully seated.)
LOCK installation on replacement bottom sash:
Line up the holes of the LOCK with the pre-drilled holes in the replacement bottom sash. Secure the LOCK with the screws removed from the original sash in Step 2. The screws will drive with some resistance as they penetrate the aluminum reinforcement inside the sash rail. Fully seat the screws but do not over tighten.
When installing an air conditioner in your window opening, you cannot rest the air conditioner directly on the window sill.
We suggest you put a 2 x 4 into the sill track that measures 1″ or 2″ higher than the sill so the air conditioner can rest on it, or ask your contractor to use our A/C Sill Adaptor.
Our contractor referral program, HBP ProZone®, connects homeowners with professional contractors in their area.
Proper installation is vital to getting the most from quality building products, so selecting the right contractor for your project is an important part of the process. Learn more about the factors to consider before signing a contract.